Frequently Asked Questions

Please read our FAQ before sending us a message.

Return Policy

10 day exchange policy (No cash returns)

  • We do not refund cash 
  • 10 day exchange policy starts from when the product is determined delivered by postal service. i.e. (If delivered on 1/1 (You have until 1/11)
  • No returns or exchanges on clothing items due to hygienic reasons
  • Items can only qualify for a exchange if it is sent back in its original packaging, unopened and untampered. Labels must be intact. 
  • Customer is responsible for paying for shipping the product back to our return address at (32108 Alvarado Blvd #267 Union City CA 94587
  • Once your item  is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@getupbrands.com} and send your item to: {32108 Alvarado blvd #267 Union City CA 94587}.
Returned Packages
  • We are not responsible for returned packages due to incorrect address provided by the customer.
  • If the packages are returned back to us we will have to charge a $4.99 re-shipment fee. 
  • If customer decides to return the package there will be a 20% restocking fee. 
What are the delivery charges for orders from the Online Shop?

Domestic USA starts at $3.99 + 

  • We ship standard USPS 

International starts at $19.99+ 

  • We ship standard USPS
  • If you would like UPS or FEDEX please contact us first before purchase. 
Which payment methods are accepted in the Online Shop?

We currently accept 

  • Paypal
  • Visa 
  • MasterCard
  • AMEX 
How long will delivery take?

Delivery in the domestic USA 

  • Typically 3-5 business days for standard first class

International Delivery

  • Typically 7-21 business days depending on your country. 
How secure is shopping in the Online Shop? Is my data protected?

Absolutely 100% your data is secure with us and is not shared with any 3rd party companies. 

What exactly happens after ordering?

If you ordered before 12pm your product will be shipped the same day. Anything after this time it will be the next business day.

We ship only Monday – Friday. Except on all recognized holidays.

International Customers (Read Here)

 

  • We are not responsible for lost or stolen packages. 
  • International Shipping expect 7-21 business days or more (depends on your location and mail carrier).
  • If there are any delays, please check with your customs and local shipping carrier to see if your still effected by COVID 19 delays or any other type of disruptions. We are not responsible for any transit issues. 
  • If any packages are sent back, we cannot refund shipping. But will refund your original purchase minus a 20% restocking fee. Only if items are not damaged. 

Get in Touch with us

Return Address: 

Upbrands, LLC 

32108 Alvarado Blvd #267 

Union City CA, 94587 

support@getupbrands.com