UpBrands LLC,

32108 Alvarado Blvd #267

Union City CA 94587

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Return Policy

Our returns policy lasts 14 days from purchase date. If 14 days have passed since your purchase, we can’t offer you a exchange. 

  • We do not refund cash
  • Items can only qualify for a exchange if it is sent back in its original packaging, unopened and untampered. Labels must be intact. 
  • Customer is responsible for paying for shipping the product back to our return address at (32108 Alvarado Blvd #267 Union City CA 94587
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@getupbrands.com} and send your item to: {32108 Alvarado blvd #267 Union City CA 94587}.
What are the delivery charges for orders from the Online Shop?

Domestic USA starts at $4.99 + 

  • We ship standard USPS 

International starts at $19.99+ 

  • We ship standard USPS
  • If you would like UPS or FEDEX please contact us first before purchase. 
Which payment methods are accepted in the Online Shop?

We currently accept 

  • Paypal
  • Visa 
  • MasterCard
  • AMEX 
How long will delivery take?

Delivery in the domestic USA 

  • Typically 3-5 business days

International Delivery

  • Typically 7-21 business days depending on your country. 
How secure is shopping in the Online Shop? Is my data protected?

Absolutely 100% your data is secure with us and is not shared with any 3rd party companies. 

What exactly happens after ordering?

If you ordered before 3 pm (pacific standard time) your product will be shipped the same day. Anything after this time it will be the next business day.

We ship only Monday – Friday. 

International Customers (Read Here)

International Shipping can take around 7-21 business days or more (depends on your location and mail carrier).

  • Upbrands is not responsible for lost or stolen packages. 
  • Check with your customs and shipping to see if your still effected by COVID 19 delays. We are not responsible for any transit issues. 
  • If any packages are sent back, we cannot refund shipping. But will refund your original purchase minus a 20% restocking fee. Only if items are not damaged. 

Get in Touch with us